Refund Policy

This policy explains how cancellations and refunds work for Neura Pro, our one-time paid upgrade. It applies to payments made on NeuraCamp and processed by our payment provider, and it forms part of our Terms of Service.

Neura Pro is a one-time purchase, not a subscription. There is no recurring billing and no auto-renewal, so there is nothing to cancel. Your access runs for 12 months from the date of purchase and ends on its own.

If Neura Pro is not right for you, you can request a full refund within 7 days of purchase. Email us at shravan@neuracamp.com from the email address on your account, with your payment reference (the payment id or order id on your receipt).

Approved refunds are processed to the original payment method within 5-7 working days. Your bank or payment provider may take a little longer to show the credit.

If a payment fails but money still leaves your account, or you are charged more than once for the same purchase, we refund the full amount. Email us with the payment reference and we will investigate and refund you within 5-7 working days.

If a refund is approved, the Neura Pro access granted by that payment ends. You keep the free score and preview you had before the purchase.

For any question about a payment, a refund, or this policy, email us at shravan@neuracamp.com. We aim to respond within one business day.